HP realizes that mandatory 15-minute support call wait times isn’t good support
Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also ...
Hosted on MSN1d
HP ditches 15-minute wait time policy due to 'feedback'
It woz The Reg wot won it ... or maybe just common sense prevailed among management HP Inc today abruptly ditched the ...
The Register on MSN2d
HP deliberately adds 15 minutes waiting time for telephone support calls
Updated HP Inc is trying to force consumer PC and print customers to use online and other digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to ...
Intentional waiting times on the phone: HP retracts support strategy
Callers to HP support were deliberately put on hold for at least 15 minutes. It wasn't just the callers who didn't like this.
FOX45: Baltimore’s EMS system strained by long hospital wait times
According to Baltimore City Councilman Yitzy Schleifer, Baltimore City’s emergency medical care system is experiencing an ...