A CNET reporter learns some important lessons from AT&T: you don't always need phone service to get DSL, and dealing with customer service can be extremely frustrating. I ask this for a reason ...

AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted ...

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U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

AT&T will start offering bill credits for internet service outages longer than 20 minutes. Amy Sancetta/AP AT&T says that it wants to improve its customer service, and one way in which it is going ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live ...

AT&T has announced its new AT&T Guarantee customer service initiative offering “an elevated experience focused on ...

AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...