The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

The Town of Danville has launched Auggie Answers, an AI chatbot to help with customer service inquiries on the town website.

Ethical questions around using generative AI for religious tasks have become more complicated as the technology has improved, ...

Chatbots are a common tool for customer service, internet search, and other routine tasks for internet users. Business also use AI chatbots internally to help automate workflows and other tasks.

AI is not just a technology like any other; it has the potential to change the way businesses operate, especially in customer ...

AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.