Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

Chatbots are a common tool for customer service, internet search, and other routine tasks for internet users. Business also use AI chatbots internally to help automate workflows and other tasks.

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

Winnipeg's 311 service is planning to try out an artificial intelligence chatbot this spring, even though the average wait ...

OpenAI's new AI chatbot is an expansion on its flagship ChatGPT product. The new tool, ChatGPT Gov, is specifically for use ...

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.