The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

The Army & Air Force Exchange Service (AAFES), a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership… Get free access to tactical tips, invaluable ...

AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...

As AI adoption continues to rise, its potential to transform customer service is becoming increasingly evident. Chatbots have been around for a number of years, and continue to prove their value ...

Chatbots are a common tool for customer service, internet search, and other routine tasks for internet users. Business also use AI chatbots internally to help automate workflows and other tasks.

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.

(MENAFN- EIN Presswire) Empowering Exceptional Customer Support Through Innovative Technology, Gem is already handling over 60% of inbound contacts The new AI chatbot, Gem, leverages the power of ...

That's a pretty big chunk of those 1-800 calls and customer service chatbot chats. “There is a transformation in customer behavior and a reset in their expectations with GenAI continuing to ...

Winnipeg's 311 service is planning to try out an artificial intelligence chatbot this spring, even though the average wait ...

Goodwill’s digital platform has partnered with artificial intelligence giant OpenAI to bring a generative AI-powered chatbot to its ... technology into our customer service operations, we ...