Any customers who have Experience trips or programs booked will receive a full refund of costs paid to REI. These aren't the first layoffs REI has enacted in recent years. In January 2024, the company laid off over 300 employees. In early 2023, the company also laid off 167 people.

"I want to acknowledge and extend my gratitude to the Experiences team for all they have done and accomplished over the 40 years of its existence," REI President and CEO Eric Artz