AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

It would seem that companies are finally catching on, evolving their use of AI, delivering advanced insight at the supervisory level, providing enhanced multichannel customer support, and enabling ...

Unlike traditional AI models that specialize in a single form of data, Multimodal AI has the ability to synthesize different inputs, making it more powerful and versatile for real-world applications.

The GPT-4o image model focuses on 'useful image generation,' which means users can now use the AI model for everyday needs such as logos, diagrams, and infographics. You may like How to make AI im ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Concentrix Corporation has announced the launch of iX Hello 2.0, an advanced AI solution ... self-service answers in a secure model with continuous retraining to provide better customer ...

d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service, and growth opportunities.

With so many ways AI can grow your bottom line, strategic implementations help you leverage these tools to optimize operations and enhance customer experiences without breaking the bank or ...

Because of this, Gupta was looking for a customer service platform and partner that could scale with PhonePe’s rapid growth. PhonePe has integrated Freshworks’ Freddy AI Agent into its support ...

The U.S. Postal Service is ... the start of our AI journey.” A large part of this journey also includes leveraging AI capabilities to provide more accurate responses to customer queries.