Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

It would seem that companies are finally catching on, evolving their use of AI, delivering advanced insight at the supervisory level, providing enhanced multichannel customer support, and enabling ...

Adobe's approach to integrating AI involves leveraging the Microsoft Azure OpenAI Service (the basis for ... GPT-4 and its own Firefly models for image generation. Also: Microsoft releases ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The U.S. Postal Service is ... the start of our AI journey.” A large part of this journey also includes leveraging AI capabilities to provide more accurate responses to customer queries.