The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Announced Wednesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...

Looking for a new job in 2025? There are 750 new job opportunities for aspiring customer service representatives in the AT&T ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its ...