AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that ...

AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

Now, it appears that the company is hoping to win back trust from customers with a new offer. AT&T revealed that starting Jan. 9, it is offering customers a “guarantee” that promises reliable ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...