AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

Announced Wednesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.