Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer ...

The City of Hagerstown will open a new Customer Service Center at noon on Tuesday, Jan. 28, at 32 N. Potomac St.

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

"With iCSAT, we're empowering businesses to understand the full spectrum of their customer interactions and drive meaningful improvements across their service, product, and operations teams." ...

In the entertainment industry, seamless coordination and efficient management are key to delivering an exceptional experience ...