The Hyde Park Health and Wellness Summit held this weekend marked the neighborhood’s fourth year advocating for a responsive ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Reports of a possibly armed person at a California hospital Wednesday evening appeared to be the result of a swatting call, authorities said.

Industry leaders say the government failed to protect Thomas Cooper, 5, from dying in a hyperbaric chamber fire at the Oxford ...

San Diego County Sheriff's Department detectives are investigating the possible death of a person allegedly buried on the ...

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after learning that the company was a scam hub.

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

After nearly a decade of planning, Roxbury was poised to become home to the second operating birth center in Massachusetts ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service ...

Weight loss drugs have surged in popularity. But Gov. Ned Lamont wants CT’s Medicaid program to discontinue covering them for ...

Police said a man was found suffering with a gunshot wound to his arm when they arrived. He was taken to the hospital with ...