While Nomi's chatbot is not the first to suggest suicide, researchers and critics say that its explicit instructions—and the ...
Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...
In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...
The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...
AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...
Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.
ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.
Opinions expressed by Forbes Contributors are their own. I cover the global consumer and retail. AI has completely disrupted the modern customer experience and this holiday shopping season it will ...
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