Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

OpenAI’s new “ChatGPT Gov” chatbot is designed for the US government. In its press release, OpenAI mentions that the new ...

In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...

Pizza night? Don’t open Uber Eats or DoorDash. The 44-year-old California chain called Pizza My Heart now lets you text a ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

AI chatbots have changed the way we work, think through problems, and discover information. While Apple Intelligence doesn’t offer ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

The new chatbot brings the same capabilities from the public model to government-approved and secure cloud environments for ...