Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

OpenAI’s new “ChatGPT Gov” chatbot is designed for the US government. In its press release, OpenAI mentions that the new ...

In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

The new chatbot brings the same capabilities from the public model to government-approved and secure cloud environments for ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

Artificial intelligence (AI) is fast becoming one of the most significant trends shaping the travel and tourism industry, redefining how travellers plan, book, and experience journeys.