The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school ...

In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...