A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

The Global Artificial Intelligence Large Language Models Market was valued at USD 1591 Million in 2023 and is anticipated to reach USD 259840 Million by 2030, witnessing a CAGR of ...

The 44-year-old California chain called Pizza My Heart now lets you text a number and chat with an artificial intelligence ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

While the chatbots offer similar answers, the free version of China's ultra-efficient model has no messaging limits. But ...

In a new article, iGaming solutions provider Control F5 shared the main trends that should shape customer service in the ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...