The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

ServiceNow's report reveals 80 per cent of Indian consumers use AI chatbots for customer service, yet wait times remain high, leading to customer frustration. The report highlighted that 89 per ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Companies are increasingly transforming customer service departments into value drivers using generative AI. A report by ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.