Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

While Nomi's chatbot is not the first to suggest suicide, researchers and critics say that its explicit instructions—and the ...

Artificial Intelligence (AI) is no longer just a science-fiction concept. It is now a technology that has transformed human life and has the potential to reshape many industries. AI can change many ...

Artificial Intelligence (AI) is everywhere these days, from personalized recommendations on your favorite streaming platform to advanced ...

If you’ve recently needed help troubleshooting an issue or have tried contacting customer service through a website, chances are you had the opportunity to talk with a chatbot.

In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung ...

Chinese artificial intelligence (AI) start-up MiniMax has launched a new series of open-source models, intensifying the competition among mainland technology firms to deliver cost-effective AI ...

It was meant to maximise tax revenue, save the Government cash and improve customer service. But in the nine ... It found that HMRC chatbots only appear to connect 49 per cent of the time and ...