Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

AI agents are set to transform enterprise. But when will they really come to the fore? Salesforce and Mulesoft says this will be the year.

This breakthrough was only the beginning of a big wave of changes. At the end of last year, a new trend related to AI started ...

The Apprentice is back on our screens tonight and ready to impress Lord Sugar are 18 new candidates who are all hoping to be hired - here's everything you need to know about them.

The conversation around artificial intelligence is growing at an exponential rate. Seek AI, a leading innovator in art ...

Microsoft, MSFT, CEO Satya Nadella is expected to talk about DeepSeek, Stargate, Azure, Copilot, AI, GenAI and more on the ...

The 44-year-old California chain called Pizza My Heart now lets you text a number and chat with an artificial intelligence ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

She brings more than 20 years of leadership experience to ESW, focusing on enhancing global retail operations and customer success at the company's Dublin headquarters.

One popular test of the effectiveness of artificial intelligence is the Turing test—named after Alan Turing, a British codebreaker, often called the father of modern computer science. An AI passes the ...