Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

OpenAI’s new “ChatGPT Gov” chatbot is designed for the US government. In its press release, OpenAI mentions that the new ...

Some mistakes are inevitable. But there are ways to ask a chatbot questions that make it more likely that it won’t make stuff up.

In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...

Pizza night? Don’t open Uber Eats or DoorDash. The 44-year-old California chain called Pizza My Heart now lets you text a ...