Study finds AI chatbot significantly improve symptoms for those suffering from major depressive disorder (MDD), generalized ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

KARACHI: K-Electric (KE) has taken a groundbreaking step in its digital transformation journey by launching Kineto, ...

Sky is cutting 2,000 call centre staff and replacing them with chatbots, saying people are tired of phoning customer service ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

India’s customer service landscape is undergoing a transformation with AI at its core. According to a recent ServiceNow report, 80% of Indian consumers now rely on AI chatbots for resolving issues, ...

The chatbot can answer between 60% to 70% of customers’ questions accurately without involving a human, Sam Talasila, head of ...

I gave a presentation on AI legal developments. One of the attendees astutely pointed out that the current legal ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal ...