If a viral consumer complaint is met with an inadequate response, a minor issue can become something more potentially ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

Who doesn’t appreciate the acknowledgment of their efforts and wins, or like to impress others occasionally? It’s equally ...

In HealthLeaders’ latest The Winning Edge webinar, WVU Medicine’s Beth Carlson explains how revenue cycle management leaders can improve denials management to not only prompt better and quicker ...