Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

There’s something wonderful about going to a restaurant and knowing you’re going to get something for free without even ...

How to write a helpful customer service policy (outline template) Before you dive into the policy’s content, make sure to name your document, i.e., “Customer Service Policy” or “[Brand Name] Customer ...

That’s where free trials come in. Not every streaming service offers free trials, but those that do, allow new users to test out the service for a set period of time, typically 7-30 days before ...

[I am serializing my short Harvard Law Review Forum essay titled "Free Speech and Private Power", responding to the Harvard Law Review's publication of Evelyn Douek & Genevieve Lakier's excellent ...