Whether using chatbots, live agents, or knowledge bases, businesses can solve customer concerns faster, thus improving ...

Karthik believes the future of technology lies in its ability to anticipate and address the ever evolving needs of customers.

Agentforce is a new layer on the Salesforce platform, designed to enable companies to build and deploy AI agents that autonomously perform tasks.

Benioff got some media attention recently when CNBC reported that he was in talks with Greek media company Antenna Group to ...

Snowflake Intelligence will provide an interface to design ‘data agents’ to help generate insights from enterprise data and ...

Frank Fillmann, general manager, Australia & New Zealand, Salesforce. Enter AI agents. AI agents are an upgrade from chatbots ...

Duolingo has been embedding artificial intelligence as an online educational tool for learning foreign languages, ...

Snowflake is also releasing a managed version of the Apache Polaris catalog, which it introduced and released to open source ...

MoEngage has new product features, such as integration with Salesforce and Merlin AI for Images, to help marketers in their ...

More than any time in global history, the demand for reliable and accessible customer service is critical in driving brand loyalty and consumer relationships. The State of the Connected Customer ...

The Snowflake Intelligence platform lets business users build data agents that analyze data. The idea is that they can make ...

As Black Friday kicks off the busiest shopping period of the year, leading customer engagement platform MoEngage has unveiled ...