AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...