Ever had one of those days where dealing with a phone bill feels more like a battle? For Jake Smyth of Mesa, Arizona, that ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

O'Brien was disappointed that he couldn't get a faster service plan. As noted earlier, the New York law lets ISPs comply with ...

I’m very pleased that the Supreme Court has denied the legal challenge to the Affordable Broadband Act. I authored the Act ...

A new speed-test report ranks AT&T Fiber as having the fastest median download speeds, but Verizon Fios also had a good ...

Qatar Airways is one of the world’s leading airlines, renowned for its excellent service, luxurious in-flight experience, and ...

Respondents in the thread had no shortage of their own stories of Best Buy complaints from customers, or employees behaving badly. One Best Buy employee shared a story about a customer who returned a ...

New York’s Affordable Broadband Act, which requires large internet service providers to offer affordable broadband plans to ...

AT&T’s new “Guarantee” promises customers that if they lose phone service for more than an hour, or lose fiber connectivity for 20 minutes, the company will credit the customer with the cost ...

AT&T is leveling up the ... friendly service they deserve. All guaranteed, or we make it right. We're the first and only carrier to launch a customer guarantee for both its wireless and fiber ...

The "bill credit will be calculated using the daily rate customer is charged for wireless service only (excludes taxes, fees, device payments, and any add-on services," AT&T said. If an outage ...