The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...

AT&T's Fiber 300 Plan may not offer the best value, but its speeds should be more than enough for average internet users.

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...