Charleston County’s new 911 call handling services are helping turn the call no one wants to have to make into a more productive, stress-free experience for both the caller and the operator.

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

Hallucinations and their effects depend on the type of AI system. With large language models – the underlying technology of AI chatbots – hallucinations are pieces of information that sound convincing ...

Call centers, emails, and FAQs on websites have long been the traditional methods of customer service used by the insurance ...

As cars evolve from mechanical machines to software-driven smart vehicles, a new frontier of risk has emerged: cybersecurity ...

Nvidia founder Jensen Huang kicked off the company’s artificial intelligence developer conference, on Tuesday by telling a ...

The post sparked intense debate. One user noted that AI-powered chatbots and robotic process automation (RPA) are already displacing BPO and call center employees. Another pointed to layoffs among ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

We list the best call recorder apps, to make it simple and easy to record calls on your phone as well as manage the recording. Call recording can be a useful and even essential for recording an ...

Don Kinzler writes: “Education is an important first step in informing everyone that AI-generated plant images have infiltrated the gardening world.” This AI-generated photo shows what appears ...