We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In this new world of agentic AI, the ServiceNow Platform serves as the AI agent control tower—a connection layer across every ...

The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer ...

Businesses must adapt to technological advancements to meet customer demands. One such innovation is eKYC (Electronic Know ...

India], January 28: fischer's 360-degree services optimise processes along the supply chain, from the planning, construction and operation of buildings. Digital offers comprise BIM (Building ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

The City of Hagerstown will open a new Customer Service Center at noon on Tuesday, Jan. 28, at 32 N. Potomac St.