In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...

E-commerce is evolving rapidly, and according to Forbes, online retail is projected to account for 23% of all purchases by ...

Mila, FlightHub's new AI-powered travel agent, combines advanced AI capacity through off-the-shelf LLMs like ChatGPT and in-house large language models, alongside a human-like personality, to ...

Alexander Beckman, founder of the AI startup GameOn Technology (now ON Platform), and his wife, attorney Valerie Lau Beckman, ...

To truly leverage AI in 2025, companies must harness it in these key areas: automation for efficiency (better cash flow), AI ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

Almost 95% of senior business leaders in the U.S. report that they are currently investing in AI, and the number of companies ...