Impacts23h
7 Customer Service Innovations To Look Out for in 2025
The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...
PsyPost on MSN5h
Do chatbots fill a social void? Research examines their role for lonely teens
A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school ...
Virgin Money chatbot tells off customer who typed word ‘virgin’
In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...
Paloma AI gets $10M to build more reliable customer service chatbots that don’t make mistakes
A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...
Chat Bots1d
Survey Highlights Need for AI in Customer Service as Brits Remain Vulnerable
NICE Survey Highlights Urgent Need for AI in Customer Service contact centres as Up to 35 Million Brits Remain Unknowingly ...
Virgin Money chatbot scolds customer who typed ‘virgin’
Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.
Is 2025 the year finance fully embraces customer service technology?
As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...