Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...

Artificial Intelligence (AI) is no longer just a science-fiction concept. It is now a technology that has transformed human life and has the potential to reshape many industries. AI can change many ...

I scanned the privacy policies and reports for the top AI apps and found just one that doesn’t share your data with ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

If you’ve recently needed help troubleshooting an issue or have tried contacting customer service through a website, chances are you had the opportunity to talk with a chatbot.