The 44-year-old California chain called Pizza My Heart now lets you text a number and chat with an artificial intelligence ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In a new article, iGaming solutions provider Control F5 shared the main trends that should shape customer service in the ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

A tell-tale sign that you’re chatting with an AI bot and not an actual person is the speed of their responses. If you use ...

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

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