Norwalk's school security guards include Eric Lewis at Norwalk High School and David Leon at West Rocks Middle School.

Dealing with tense situations is an inevitable part of customer service. Whether you're facing ... The first step in de-escalation is to remain calm yourself. Your demeanor can set the tone ...

The Ottawa Police Service (“OPS”), subject to the ... training for police officers on de-escalation techniques, implicit bias awareness, crisis intervention, mechanisms for combating stressful ...

The Rook, Lester said, allows officers the mobility to gain safe positions of advantage and provides opportunities for them to resolve dangerous situations using de-escalation techniques and ...

Sean Huster, United Airlines’s director of customer service at Washington Dulles International Airport, said his team’s goal during the holidays is to “de-stress the customer’s travel ...

CSO Silk Edwards contended to council about her duties within the program that was implemented to manage staffing shortages.

The quality of a security guard team directly impacts a company reputation client satisfaction and ability to deliver reliable services High-performing guards not only enhance safety but also foster t ...

The 24/7 service model on wheels known as Mobile ... crisis and can even provide support and guidance such as de-escalation tips and resources. Once confirmed, a multidisciplinary crisis team ...

and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and ...