The short begins with Mickey, and Goofy raising their hands above a phone while Donald rests. Goofy comments on the easiness of being an answering service when there's no incoming calls, which leads ...

Heads of department across the Civil Service have recommitted to three-days-per-week office attendance following reports that ministers were doing little to enforce hybrid working rules. The Cabinet ...

Outsourcing your customer service processes to a third-party provider can seem like a scary concept. After all, your customers are the heart of your business. However, when done right, outsourced ...