Shoppers can’t stand when toothpaste, deodorant and other items are locked up behind glass display cabinets at stores.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer ...

Over the years the pharmacy chain used strategy to combat shoplifting. Walgreens CEO Tim Wentworth said the company’s ...

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...

Walgreens' CEO has admitted that locking up items to avoid shoplifting has not worked - and it will close stores instead. Not only has the practice not curbed theft, it has dramatically hit sales.

Walgreens' strategy of locking up merchandise — from deodorants to bags of M&M's — to deter theft has backfired, according to ...

Locking up store merchandise can deter shoplifters and paying customers alike, according to Walgreens. The pharmacy chain's CEO Tim Wentworth said in Walgreens Boots Alliance's first-quarter ...

In an earnings call, executive Tim Wentworth conceded that locking products up might not be the best move for boosting sales.